our policies

At Ritual Studios, we aim to provide a seamless and equitable experience for all clients. This policy ensures clarity and fairness in managing class bookings, cancellations, and attendance. Please review it carefully before engaging with our services.

This policy is subject to periodic updates to align with changes in our practices or regulations. By using our services, you agree to the terms outlined here, designed to balance the interests of both Ritual Studios and our valued clients.

CLASS CANCELLATION POLICY

We understand that life can be unpredictable. Thank you for respecting our strict 7 hour cancellation policy for all bookings. Cancellation or change requests received via email are not valid. All cancellations and changes must be managed online or via the app at least 7 hours prior to your booking.

  • Cancellations made after this window will be classified as late cancellations and incur a $15 fee for members and class pack holders will forfiet their credit.

MEMBERSHIP CANCELLATIONS

Memberships will continue to automatically renew until cancelled.

  • Pauses

    You can pause your contracted membership at any time. Your membership includes one 7 day pause every 12 weeks.

    Cancelling your membership
    If you purchased a contracted membership, the cancellation fee is 90% of the remaining membership cost.

    Changing your membership

    You can upgrade your membership at any time. You cannot downgrade your membership.


    If you want to cancel your membership, upgrade or if you are unsure which membership you are on, please speak with our team hello@ritualpalmbeach.com

  • Pauses

    You can pause your membership at any time, for any duration.

    Cancelling your membership
    You can cancel your membership at any time with three weeks notice.

    Changing your membership

    You can upgrade or downgrade your membership at any time.


    If you want to cancel or change your membership or if you are unsure which membership you are on, please speak with our team hello@ritualpalmbeach.com

*These cancellation policies are for memberships purchased from 27.12.24 onwards, if you purchased your membership before this, the policy at the time of purchase will be valid.

ARRIVAL TIMES

Please arrive 5–15 minutes before class begins to allow sufficient time to check in, settle, and prepare for your session.

Late Arrivals:

  • Teachers will allow a grace period of 5 minutes after the scheduled start time.

  • After this, the door will be closed, and no latecomers will be admitted to minimise disruptions and ensure a high-quality experience for all participants.

CLASS PACK EXPIRY

Each class pack has a strict expiry date. Unused classes will expire if not redeemed within this timeframe. Extensions may be requested for a fee of $25 per month. A minimum extension period of one month applies.

REFUND POLICY

No refunds will be issued except in extenuating circumstances.

Retail sales: No refunds or exchanges on retail purchases, unless item is deemed faulty. No refunds will be issued due to change of mind or incorrect selection.

Service Sales: Refunds will be issued in case of a merchant processing error. Studio credits will be issued if the client has a change of mind. All requests must be submitted in writing to hello@ritualpalmbeach.com within 7 days of the sale date.

  • If you cannot attend a class, contact us at 0483 931 239 to discuss possible alternatives.

  • Refunds are not granted for unused classes or expired class packs.

PAYMENTS

Our studios are all cash-free. Please bring payment cards if necessary.

CONTACT INFORMATION

For questions or assistance, reach out to us at hello@ritualpalmbeach.com

Policy on Bringing Children to Class

At Ritual, we strive to make our classes accessible to everyone, including parents. We understand that finding time for yourself can be challenging, and we want to support you in prioritizing your well-being.

Here’s our policy on bringing children to class:

• Children in the Studio Lobby:
Children who can entertain themselves quietly are welcome to wait in the studio lobby during your class. Please ensure they have something to keep them occupied and understand the importance of maintaining a calm environment for others.

• Children in Class:
Bringing a child into the class is at the teacher’s discretion and depends on the type of class, the child’s age, and their ability to stay settled. If you’re considering bringing your child into the studio space during class, we kindly ask that you contact us beforehand to discuss this with the team.

Please note: Parents or guardians are fully responsible for their children at all times while at the studio. Ritual cannot assume liability for their safety, well-being, or actions during your visit.Our goal is to create a welcoming and inclusive environment for all members while ensuring the best possible experience for everyone attending. If you have any questions or special circumstances, feel free to reach out to our team—we’re here to help!